Frequently Asked Questions

Find Answers To All Your Questions

My Lift Mate Won't Connect Via Bluetooth

Please check any or all of the below items to troubleshoot.

  1. Check that Bluetooth is enabled on your smartphone.
  2. Check to be sure that your boat lift is plugged in.
  3. Check to be sure that the Lift Mate's LED power indicator light is on. (requires opening control box to access Lift Mate)
  4. On your lift's page in the Lift Mate app, press the lower right cogwheel button to go to settings.  Scroll down to the button marked 'Troubleshooting' and select.  Hit the button marked 'Force Bluetooth re-scan'.  The app will tell you if the re-scan was successful.

My Lift Mate Stopped Sending Me Notifications

Check any or all of the below items to troubleshoot

  1. Your Lift Mate must be connected to the internet for notifications to work
  2. On your lift's page in the Lift Mate app, press the lower right cogwheel button to go to settings.  Scroll down to the button marked 'Troubleshooting' and select.  Hit the button marked 'Apply Fix' under Fix Notifications.  The app will tell you if the fix was applied and successful.
  3. In your phone setting under the Lift Mate app, please insure your notifications are set to 'allow' for the app.

My boat lift only runs for a couple of seconds when I hit the up or down button through the Lift Mate App

Please check and insure your auto-run setting on your control box is set to 'on'.